20 Best CRM Software and Tools - In today's competitive business landscape, it's more important than ever for companies to prioritize their customer relationships. That's where CRM software comes in. In simple terms, CRM is a way to manage and improve customer interactions, and the software is a tool that enables businesses to do so efficiently and effectively.
The benefits of CRM software
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| 20 Best CRM Software and Tools |
Perhaps most importantly, CRM software helps businesses retain customers. By providing a single source of truth for customer data, it enables everyone to work with greater confidence, resulting in stronger relationships in the long term. Furthermore, CRM software can lead to increased sales and productivity by streamlining the sales process, automating tasks, and providing valuable insights through data analysis.
When it comes to choosing the right CRM software, it can be overwhelming with so many options available. However, there is no one-size-fits-all solution - it ultimately depends on your business needs. Some businesses may require a simple CRM tool, while others may need a more comprehensive solution. It's important to carefully evaluate your options and choose a CRM software that aligns with your business goals.
Choosing the right CRM software
CRM software is a valuable tool for businesses looking to manage their customer relations and streamline their operations. With thousands of options available, choosing the right CRM software can be daunting. To help, we've tested and compiled a list of the top 20 CRM tools on the market.
Scoro
One standout tool is Scoro, which offers sales pipeline management, project and task management, collaboration, billing, and reporting. With Scoro, you can manage your leads in a pipeline view and get an instant overview of each client's contact details, quotes, communication history, linked projects, and more. This software saves you over 50% of the time you're currently spending on reporting, meetings, and double data entry. Pricing starts at $26 user/month, and you can try Scoro free for 14 days.
Accelo
Accelo is another end-to-end cloud-based professional service software that offers a centralized client interaction platform, resource management optimization, and a holistic view of updated business data and financial performance. Pricing starts at $24 a month, per product and user, with a minimum of 5 users.
Sugar CRM
Sugar CRM gives you an overview of the entire customer journey with features like account and opportunity management, sales collaboration, pipeline management, and process automation. You can create multiple personalized dashboards to optimize for short-term and long-term goals. Pricing starts at $80 user/month.
Salesforce
Salesforce connects sales to service, marketing, and beyond with features like contact management, sales collaboration, lead management, email integration, and sales forecasting. Salesforce gives you an accurate view of your entire business with comprehensive forecasts. Pricing for Sales Cloud starts at $25 user/month.
Pipedrive
Pipedrive is a sales management tool for small teams that visualizes your sales pipeline and helps ensure important activities and conversations won't get dropped. Features include contact history, email integration and tracking, goal setting and reporting, and Google apps integration. Pipedrive has completely redesigned the world of CRM from a bulky system to an easy-to-use solution. Pricing starts at $12.50 user/month for an essential package.
WORKetc
WORKetc, a single cloud computing platform that has integrated CRM, project management, billing, help desk, reporting, and collaboration capabilities. What's unique about this tool is that it integrates support cases directly into all areas of WORKetc, ensuring that customers are always taken care of. With custom fields, Gmail and Outlook plugins, and billing that features multi-currency support, WORKetc is a powerful all-in-one solution. Pricing starts at $78 per user per month for two users.
Insightly
Next on the list is Insightly, a powerful CRM tool that also includes project and business management features. With lead routing, workflow automation, and email management, Insightly is a great choice for businesses of any size. One unique feature is that Insightly is tailored to users of any level of experience, from first-time CRM users to sales experts. Pricing starts at $29 per user per month.
Keap
Keap (formerly Infusionsoft) is designed specifically for small businesses, with a focus on organizing customer information and daily work in one place. With personalized communications, pre-written email templates, and Smart Forms that allow you to collect specific information right away when adding a new lead, Keap is a great option for businesses looking to streamline their workflow. Pricing starts at $79 per month.
Freshdesk
Freshdesk combines customer relationship management with automated help desk features, providing more insight into your customers and their needs. With powerful ticketing, customer management, and scheduled reporting, Freshdesk can help you create a knowledge base that's available whenever your customers need it. Pricing starts at $15 per user per month.
Zoho CRM
Last but not least, Zoho CRM, which helps you reach out to prospects at the right moment, engage with them across every channel, and close more deals the smarter way. With email integration for instant overview, SalesIQ for visitor tracking and sales intelligence, and Campaigns and Social for email and social media marketing, Zoho CRM is a comprehensive solution for businesses of any size. One unique feature is that you can turn routine tasks into contests, and watch your salespeople compete to add the most notes or send the most emails. Pricing starts at $15 per user per month.
Creatio
Creatio, formerly known as bpm’online. This platform is an excellent combination of intelligent business process management and CRM that will help you connect with your customers better. Creatio's knowledge base has features similar to social networks, allowing users to share ideas, like posts, and leave comments.
HubSpot CRM
Next, we have HubSpot CRM, which is ideal for managing, organizing, and growing your pipeline. With its total visibility, HubSpot allows you to manage your pipeline efficiently, log sales activities automatically, and keep everything about a lead in one place. It's part of a full suite of sales productivity tools that make selling much more manageable.
Apptivo
Apptivo is another CRM software that can help you increase sales by closing more deals. It allows you to control how each app looks, customize it, and add or remove fields that pertain only to your business. This tool comes with sales pipeline, conversion tracking, web lead capturing, and mobile CRM, so you can manage your sales from anywhere.
NetSuite CRM
NetSuite CRM is a robust platform that takes the guesswork out of forecasts with real-time sales data and complete visibility into opportunities. It delivers quotes, order management, commissions, sales forecasting, and integrated e-commerce capabilities. It's an all-in-one solution that's perfect for businesses looking to streamline their lead-to-cash processes.
PipelineDeals CRM
Last but not least, we have PipelineDeals CRM. This platform gives salespeople and their managers the ability to develop and organize their customer relationships while offering unparalleled visibility into each stage of their sales pipeline. You can access your sales pipeline from your mobile device or tablet with PipelineDeals' iPhone or Android apps.
Sales force automation software has become a necessity for businesses today. With the help of automation tools, businesses can increase their productivity and streamline their sales processes. In this article, we will take a closer look at some of the top sales force automation software available in the market.
Zendesk Sell
Zendesk Sell is an excellent sales force automation software that helps businesses to enhance productivity, processes, and pipeline visibility for sales teams. With features like Zendesk live chat, automated outreach, activity reporting, and prospect list building, Zendesk Sell stands out from other tools in the market.
One unique feature of Zendesk Sell is its auto-dialer, which will call people on your list automatically. This feature keeps sales representatives engaged as the next number is automatically called after a call is completed. The pricing for Zendesk Sell starts at $93 per user per month.
Microsoft Dynamics 365
Microsoft Dynamics 365 is another excellent sales force automation software that helps businesses to drive sales productivity and marketing effectiveness. It offers social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.
With features like customer opportunity management, reports, and sales analytics, mobile CRM, and sales forecasting, Microsoft Dynamics 365 brings digital intelligence into each deal. This helps businesses predict customer needs and meet them with the personal attention that builds relationships and revenue. The pricing for Microsoft Dynamics 365 starts at $63 per user per month.
Nimble
Nimble is a sales force automation software that automatically updates itself with relevant prospect and customer information from dozens of data sources. With features like contact management, sales, and marketing automation, deal pipeline and reporting, email tracking, and analytics, Nimble is an excellent tool for businesses of all sizes.
Nimble's unique feature is its ability to create and update contact details automatically, saving time and ensuring accurate CRM data. The pricing for Nimble starts at $19 per user per month.
Odoo
Odoo is an open-source ERP and CRM software that offers top-notch usability. With features like customizable dashboards and forecasting, automated activities based on sales scripts, and real-time messaging to enhance collaboration, Odoo is an excellent choice for businesses of all sizes.
One unique feature of Odoo is its ability to turn sales and purchase orders into invoices in one click and track them through their payment with a sales add-on. The pricing for Odoo starts at $12 per user per month.
Less Annoying CRM
Less Annoying CRM is a simple and user-friendly sales force automation software designed specifically for small businesses. With features like contact management, calendar and tasks, leads, and pipelines, and easy customization, Less Annoying CRM is an excellent tool for businesses with simple processes.
The pricing for Less Annoying CRM starts at $15 per user per month.
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